http://mbt.disqus.com/MyBankTracker helps consumers make informed banking decisions and save money.enFri, 01 Oct 2010 09:51:38 -0000https://www.mybanktracker.com/news/2009/10/27/wells-fargo-and-wachovia-offer-mortgage-assistance-to-troubled-homeowners/#comment-82998399<p>WELLS FARGO's policies and services concerning help and workouts for homeowners are terrible.</p><p>What they tell homeowners and what actually happens are worlds apart.</p><p>Their staffs are misinformed as to what to expect, how long the process will take, and what the true outcome will be. Most telephone associates are impathedic of client situations and are optimist for their chances of a successful resolution. One can only conclude that the phone reps are simply misinformed and kept in the dark by management as to what is truly going on behind closed doors to resolve their customer's problem.</p><p>They actually make very few changes to homeowner loans while experiencing large losses of income from unmade payments as customers wait for adjustments that are never made.</p><p>One would expect government and consumer agencies to be all over this by now, but they are not.</p><p>This could easily endup in a nationwide class action suit for fraud, and for the damages that are being inflicted on US families with Wells mortgages and for untrue reporting and lack of disclosure to share holders.</p><p>Perhaps it will take someone sending Warren Buffet a copy of their communications file and telephone log with detailed notes between themselves and Wells to get action on this problem before it is fully understood by common share holders and mutual fund managers and they all head for the exit and sell at once.</p>GuestFri, 01 Oct 2010 09:51:38 -0000